The Diane Bell Memorial Award

          OPSB S.T.A.R.s

          Employee Appreciation Picnic

          Service Milestone Awards

          Survey Feedback Notifications

          Customer Service Survey Results

          Status of Customer Service Training

          Customer Inquiry Response Times and Overall Time-to-Resolution

          Making Agency Services Available Online

          Processing Times for Customer Interactions

          Connecting Directly With Our Customers

          Social Media Usage to Improve the Customer Experience