Table of Contents
Analysis of FY2021 and FY 2022 Strategic Plan
Detailed FY2021 Results and FY2022 Plans
Results of Customer Service Survey
Status of Customer Service Training
Detailed FY2021 Results and FY2022 Plans
Results of Customer Service Survey
Status of Customer Service Training
Best Practices
Overview of Customer Service Promise Implementation and Initiatives
Making Agency Services Available Online
Adjusting Hours to Meet Customer Demands
Social Media Usage to Improve the Customer Experience
Overview of Customer Service Promise Implementation and Initiatives
Making Agency Services Available Online
Adjusting Hours to Meet Customer Demands
Social Media Usage to Improve the Customer Experience
Covid-19 Response
Pandemic-related Press Releases and Consumer Advisories
Pandemic-related Media Appearances
Pandemic-related Press Releases and Consumer Advisories
Pandemic-related Media Appearances