Table of Content

2022 Highlights

Recognition Given to Employees

         Winners of the ABC award receive

         The Employee of the Year receives

         Winners FY2022

Leadership Analysis of FY22 and Summary of FY23 Approach

Detailed FY22 Results and FY23 Plans

         Customer Service Survey Results

        Customer Service Survey Summary

       Status of Customer Service Training

       Timeliness of Responding to Customer Inquiries

       Best Practices

       Plans for Improvement

       Call Center Data

Improving the Customer Experience from Multiple Perspectives

       Making Agency Services Available Online

      Processing Times for Customer Transactions

      Adjusting Hours to Meet Customer Demands

      Social Media Usage to Improve the Customer Experience