Table of Content

  • Customer Service Survey Results
  • Status of Customer Service Training
  • Customer Inquiry Response Times and Overall Time-to-Resolution
  • Timeliness of Responding to Customer Inquiries
  • Best Practices
  • Plans for Improvement
  • Call Center Data
  • Making Agency Services Available Online
  • Processing Times for Customer Transactions
  • Adjusting Hours to Meet Customer Demands
  • Social Media Usage to Improve the Customer Experience