Table of Contents
Customer Service Survey Results
Status of Customer Service Training
Customer Inquiry Response Times and Overall Time-to-Resolution
Timeliness of Responding to Customer Inquiries
Best Practices
Plans for Improvement
Call Center Data
Making Agency Services Available Online
Processing Times for Customer Transactions
Adjusting Hours to Meet Customer Demands
Social Media Usage to Improve the Customer Experience
Licensing and Permitting from Multiple Perspectives
The Number & Type of Licenses and Permits Processed for FY21
Agency Services Available Online
Processing Times for Customer Transactions
Adjusting Hours to Meet Customer Demands
Satellite Processing Facilities to Meet Customer Demands