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Maryland.gov
Council on Open Data
Developers
Local Data
Howard County
Montgomery County
Queen Anne's County
City of Baltimore
City of Frederick
Mount Rainier Stat
Sign Up
Maryland Employees
External Users
Support
Tyler Technologies' Data & Insights Knowledge Base
Getting Started with the Open Data Portal
Sign In
Search
Table of Contents
Table of Contents
2017 - 2022 Highlights
Recognition Given to Employees
8
Leadership Analysis of FY22 and Summary of FY23 Approach
8
Detailed FY22 Results and FY23 Plans
9
Customer Inquiry Response Times and Overall Time-to-Resolution
12
Timeliness of Responding to Customer Inquiries
13
Best Practices
13
Plans for Improvement
13
Improving the Customer Experience from Multiple Perspectives
14
